Frequently asked questions


How can I check the status of my order?

For every order update, you will receive updates via SMS and Email. Once the order is shipped, you will receive the tracking link via email and SMS. You can open the tracking link to track the shipment with our delivery partners. 


Do You Ship Internationally?

Sorry, we do not. We only operate in Sri Lanka at the moment.

How Long Will It Take To Get My Package?

You will receive your package within 2 to 5 working days wherever you live in Sri Lanka.

What should I do if items are missing from my delivery order?

Upon delivery, we recommend reviewing your order confirmation and 8-digit order numbers of the products delivered. To report missing items, please contact the SimplistCustomer Support Center at 0114 294 394.


What should I do if I’m missing a part from my package?

First, please check to make sure you have all of the packages for each item, as there may be more than 1 box containing all parts. You’ll find the number of packages required on the product label (example: Box 1(2) and Box 2(2)).

For the quickest resolution, we recommend visiting the store with your receipt or order confirmation to obtain any missing parts. If you’re unable to do so, please contact the Simplist Customer Support Center at 0114 294 394. 

What should I do if my item is damaged?

If only one part from your product is damaged, we may be able to ship replacement parts from one of our stores. For the quickest resolution, we recommend visiting a Simplist store with the damaged product or part(s) along with your order confirmation or receipt. If you’re unable to do so, please contact our Customer Support Center.

My order was rescheduled, and I no longer want delivery. Can I pick up my order from my nearest store location instead?

We’re unable to change the service on an order once payment has been collected. If you prefer to place a Click & Collect order or purchase in-store, it would be necessary to cancel your order for delivery.

Can I add items to my order?

Once payment has been collected, we’re unable to add items to your order. For time sensitive inquiries, we recommend calling our  Customer Support Center. We may be able to place a new order and deliver them together but are unable to guarantee the deliveries will occur on the same day.


Can I remove items from my order?

Items can be removed from your order for a refund if the order is still processing. Once the order ships, we can no longer make change.


What Payment Methods Are Accepted?

For online and phone purchases (home delivery), we accept Simplist gift cards (with PIN), American Express, Discover, MasterCard, and VISA, Dialog Genie, FriMi, eZeCash, mCash, Online Bank transfers and Cash on Delivery*. We don’t accept checks for any order type.


I lost my receipt. What should I do?

You can find a copy of your receipt and previous purchases in your Family account under your purchase history. 

Orders & Returns

What is the complete Simplist Return Policy?

If you’re not totally satisfied with your Simplist purchase you can return new and unopened products within 30 days, together with your proof of purchase, for a full refund. You may also return open products within 15 days for a full refund, along with your receipt.

We do not accept returns on plants, cut fabric, custom countertops and as-is products. We are unable to refund or exchange your items if your merchandise is found to be modified from its original form when purchased, dirty, stained, or damaged

What if my item does not meet the return policy?

Any situation that falls outside of the return policy will be handled on a case-by-case basis and requires a visual inspection of the item at our main store.

For the full Simplist Return policy, please visit our website here:

How long to receive my refund?

Refunds typically process to the original method of payment within 5-7 business days.